We gladly accept stuff in new condition for a full refund. You have 21 days to return items after you receive your shipment.
Please email Care@matethelabel.com with “RETURNS” in the subject line, along with your Order # to receive a Return Form + Return Shipping Label. Please note, we will deduct $6 from your refund to cover return shipping costs. We are not able to offer Return Labels for international orders at this time.
Apothecary, jewelry, vintage and sale items are final sale.
We do not offer exchanges at this time. Please return the original item for a full refund and then placing a new order for the correct item.
Returns are processed within 3-5 business days upon receipt of the package, but often sooner. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your return.
We now offer free shipping on all orders within the U.S.
Orders are processed and shipped within 24-48 hours, but often sooner. Please note we do not ship on weekends or holidays. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.
All items are issued tracking numbers and shipped USPS Priority mail, which usually takes 2-4 days to arrive. USPS Express Mail shipping is also available and generally takes one day to arrive after the order has shipped. For any questions you may have regarding shipping contact us at Care@matethelabel.com. We got you, babe.
USPS Worldwide Expedited $15.00 flat rate | 5-10 Business Days
Please note that we can not guarantee international shipping deliveries due to customs and duties of different countries.
- Customs and Taxes
Your order may be subject to custom fees or taxes which are levied once a shipment reaches your particular country. Please contact your customs office for a specific amount and percentage breakdown.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.
***All content on this site including, but not limited to, texts, images, illustrations, designs, icons, photographs, written and other materials, and graphics are the copyrighted or licensed material of MATE the Label and may not be reproduced in any manner without the expressed written consent of MATE the Label.